IBM Tivoli Netcool/OMNIbus Version 8.1

Online help requirements

The online help for Tivoli Netcool/OMNIbus is deployed using IBM® Eclipse Help System (IEHS), which is a web application. Tivoli Netcool/OMNIbus supports IEHS V3.1.1.

Online help is displayed in a web browser, and is available in standalone and information center modes. Standalone mode is the default.

In standalone mode, the IEHS application framework and online help files run on a local web server, and Local Help System must be selected as an installable feature in order to obtain the required IEHS components. After installation, you can access the online help, generally without the need for any additional configuration. When you try to access online help, a web server automatically starts and runs locally until you manually shut it down.

In information center mode, the IEHS application framework and online help files run on a remote web server that users must connect to in order to access online help. The use of a shared online help server relieves the load on local hosts or workstations. A system administrator must take responsibility for installing, configuring, and managing the IEHS components on this server. The Local Help System feature must be installed on this server to obtain the IEHS application framework and online help files. To access the online help on the remote server, users must amend a local IEHS configuration file with the connection details for the remote server. The IEHS configuration file is installed, by default, as part of the standard Tivoli Netcool/OMNIbus installation. The system administrator must then run an IEHS startup script to start the IEHS server and open the connection to users.

For the Tivoli Netcool/OMNIbus desktop component (which is typically accessed by using the Conductor), the default operating system browser is used to display online help in either standalone mode or information center mode. If using Netcool/OMNIbus Administrator or the Accelerated Event Notification client, you must specify a browser for displaying online help.

Supported browsers for IEHS V3.1.1

You might experience limited functionality of your IEHS online help if your browser does not fully support cookies or JavaScript, or if your browser blocks pop-up windows. On some operating systems, certain browsers might be capable of displaying the help system interface in a base mode only. In this mode, only the basic functions of IEHS are available, such as content display and the search function.

The minimum browser versions supported for IEHS V3.1.1 are as follows:
  • Internet Explorer 6.0
    Note: If Security Settings in Internet Explorer are configured such that the Allow META REFRESH option is set to Disable, the help index page might not display. In such a case, set the value of the option to Enable.
  • Mozilla 1.7
  • Firefox 1.0
  • Safari 1.2
  • Konqueror (user interface base mode only)
Note: The supported web browsers that are listed here for IEHS differ from the web browsers that are supported for the Web GUI. When you access the online help for Tivoli Netcool/OMNIbus MIB Manager on Solaris operating systems, you must have a web browser running before you click Help. Otherwise, the online help does not open. This behaviour is caused by an open defect (376208) in the Eclipse platform.

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